Effective Date: [4/9/24]

Introduction

Lou Buttons ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard information when you use our app, available through the Shopify App Store. By using Lou Buttons, you agree to the terms outlined in this policy.

1. Data We Collect

Lou Buttons collects and processes the minimum amount of personal data necessary to provide app functionality. Specifically, we may collect the following types of customer data:

• Level 1 Data: Customer information excluding name, address, phone, and email fields.

• Level 2 Data: Customer information including name, address, phone number, and email, subject to approval and review by Shopify.

2. How We Use Data

We use the collected data to:

• Provide and improve the functionality of Lou Buttons.

• Support merchants in managing their stores and customer interactions.

• Ensure compliance with legal and regulatory requirements.

3. Data Minimization

We process only the minimum amount of data necessary to deliver the app's services. We do not collect or use personal data beyond what is required for the functionality of Lou Buttons.

4. Data Sharing

We do not sell, trade, or otherwise transfer customer data to outside parties, except as necessary to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

5. Customer Consent

Where applicable, we respect and apply customer consent decisions, including opt-out options for any data sharing or automated decision-making processes.

6. Data Retention

Customer data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we securely delete or anonymize the data.

7. Data Security

We implement appropriate security measures to protect customer data at rest and in transit. These measures include encryption, access controls, and secure storage protocols.

For Level 2 data, we also:

• Encrypt data backups.

• Maintain strict separation between test and production environments.

• Limit staff access to protected customer data.

• Require strong passwords for staff accounts.

• Keep access logs for protected customer data.

• Implement a comprehensive security incident response policy.

8. Your Rights

Merchants and customers have the right to access, correct, or delete their personal data. If you wish to exercise these rights, please contact us at [tim@sondersites.com].

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy regularly to stay informed about how we protect your data.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

[Sonder Sites]
[0402 232 029]
[tim@sondersites.com]